Fixer

As Fixer, your mission is to spot operational gaps, take temporary ownership, solve the root cause, and hand them back to the right team running better than ever—so our users never feel the friction.

Why this matters:

At bunq, our mission is to Make Life Easy — for our users, our teams, and the world around us.
Our users rely on us for seamless, reliable, and transparent service. When there’s a gap in execution, it shows—and someone has to fix it, fast.

That someone is you.
As Fixer, you’ll make sure no problem goes unnoticed or unresolved. You’ll jump in where needed, dig into the data, and drive long-term solutions that make our operations stronger and our users happier.

Take ownership:

As a Fixer, you’ll take charge of key responsibilities that directly impact bunq’s execution, speed, and user confidence.

Your key responsibilities:

• Detect execution gaps and take temporary ownership until a scalable, structural solution is in place.

• Solve problems with data and logic, not assumptions—make things work better, not just differently.

• Apply AI and automation to streamline operations, eliminate waste, and increase speed.

• Collaborate across teams, spot misalignments, and align owners around efficient outcomes.

• Support strong hiring and handovers, making sure the right talent is in place before you let go.

What you’ll work on right away:
→ Identify and own broken workflows until they run smoothly again with clear owners.
→ Analyze gaps using data, find root causes, and implement simple, sustainable fixes.
→ Use AI tools to reduce manual steps and increase process clarity.
→ Spot and fix misalignments, helping ownership flow better across operations.
→ Strengthen the handover process, ensuring each fix is handed back to a capable, aligned team.