Ready to get shit done?
As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy. You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈
If needed, you don't refrain from stepping into the spotlight, assisting our users directly over chat and email or occasionally over the phone. Whenever there’s something that just needs human eyes — you’re there 💪
Take ownership:
Ensure our users feel supported, understood and never left behind by focusing on what truly matters
Contribute to the improvement of our AI tool by fine-tuning its responses
Guide our AI in every interaction to allow it to become smarter
Drive solutions for the underlying issues that push our users to reach out to support
You'll thrive in our environment if this sounds like you:
You’re naturally curious and always looking to improve how things work
You stay calm when things get hectic and bring a positive, solution-driven mindset
You’re the kind of person others rely on - steady, thoughtful, and proactive
This challenge is perfect for you if
You speak English on a near-native or professional level
You’re excited and confident about using AI tools and know how to write prompts that get great results
You can listen, investigate and pinpoint the source of the problem. Then fix it!
You love to interpret patterns and data
You have strong judgement skills and can adapt quickly to different situations
You can work independently, take ownership, and know when to act or ask
You're available to cover morning and evening shifts during weekdays and weekends (occasionally), and about 2-3 night shifts (22:00 to 06:00) per month
Your space to perform:
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
🌟 Make lasting impact by working on complex & exciting challenges
📚 We support growth with bunq Academy and an annual learning budget of €1500
💸 Monthly contributions to your phone and internet bills
💻 A MacBook to keep with you while you're with us
👩💻 Hybrid setup of working (office presence is only requested Monday to Friday on day shifts) & Digital Nomad perks over time
🌃 Remote evening and night shifts
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (although we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ A fully covered Multisport gym card for your health and well-being
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
