Offboarding Agent

Hybrid

Istanbul

/

Sofia

Support & Operations

Ready to get shit done?

Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are off-boarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our off-boarding operations, making sure the process is automated, compliant, and user-friendly 🚀


Take Ownership

Your mission is to protect good users while ensuring that unverified or non-compliant users are off-boarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:

  • Ensure off-boarding processes are fully automated, based on well-defined logic, and aligned with legal and regulatory standards. Decisions must be justified, transparent, and user-friendly.

  • Oversee the timely processing of refunds for off-boarded users, ensuring completion within 32 days and maintaining a fair, consistent experience.

  • Actively track automation performance, identify gaps, and implement fixes quickly. Drive ongoing improvements to reduce user impact and maximize operational efficiency.

Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are off-boarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our off-boarding operations, making sure the process is automated, compliant, and user-friendly 🚀


Take Ownership

Your mission is to protect good users while ensuring that unverified or non-compliant users are off-boarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:

  • Ensure off-boarding processes are fully automated, based on well-defined logic, and aligned with legal and regulatory standards. Decisions must be justified, transparent, and user-friendly.

  • Oversee the timely processing of refunds for off-boarded users, ensuring completion within 32 days and maintaining a fair, consistent experience.

  • Actively track automation performance, identify gaps, and implement fixes quickly. Drive ongoing improvements to reduce user impact and maximize operational efficiency.

Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are off-boarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our off-boarding operations, making sure the process is automated, compliant, and user-friendly 🚀


Take Ownership

Your mission is to protect good users while ensuring that unverified or non-compliant users are off-boarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:

  • Ensure off-boarding processes are fully automated, based on well-defined logic, and aligned with legal and regulatory standards. Decisions must be justified, transparent, and user-friendly.

  • Oversee the timely processing of refunds for off-boarded users, ensuring completion within 32 days and maintaining a fair, consistent experience.

  • Actively track automation performance, identify gaps, and implement fixes quickly. Drive ongoing improvements to reduce user impact and maximize operational efficiency.

This challenge is perfect for you if

  • Familiar with compliance, off-boarding, and regulatory processes in banking 📕

  • Analytical and detail-oriented, with strong problem-solving skills 👩🏻‍💻

  • Comfortable working with automation flows and improving processes

  • Ethical and user-focused, always ensuring genuine users feel safe and respected 🌱

  • A quick and clear communicator in English 💬


Your space to perform:

🤟 Join forces with great colleagues across the globe to truly make life easy for our users banking

🌟 Make lasting impact by working on complex & exciting challenges

💶 A gross monthly salary between BGN3,774 and BGN3,968

💶 A gross monthly salary between €1,974 and €2,076

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

🧳 Digital Nomad program: 1 week/quarter after 1 year, 3 weeks/quarter after 2 years

✈️ Carousel program: work from other bunq offices based on your performance and tenure

📚 Accelerate your career growth with bunq Academy and €1500 annual learning budget

🚴‍ A MultiSport gym card for your health and wellbeing

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office

⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style

Hybrid

Istanbul

/

Sofia

Support & Operations

40

hours per week

2275774

Offboarding Agent

Hybrid

Istanbul

/

Sofia

Support & Operations

40

hours per week

2275774

Offboarding Agent

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How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

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How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

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Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

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Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

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Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Learn more

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Learn more

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Learn more

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Discover bunq

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Learn more

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Learn more

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Learn more