Ready to get shit done?
Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are offboarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our offboarding operations, making sure the process is automated, compliant, and user-friendly 🚀
Take Ownership
Your mission is to protect good users while ensuring that unverified or non-compliant users are offboarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:
Make sure offboarding processes are fully automated and based on clear, defined rules
Ensure automation follows legal and regulatory requirements (rules link to be added)
Guarantee offboarding decisions are justified, compliant, and user-friendly
Oversee refunds to offboarded users, ensuring they are processed within 32 days
Continuously improve offboarding procedures to minimize user impact and maximize efficiency
Monitor automation, spot gaps, and implement fixes quickly
Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are offboarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our offboarding operations, making sure the process is automated, compliant, and user-friendly 🚀
Take Ownership
Your mission is to protect good users while ensuring that unverified or non-compliant users are offboarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:
Make sure offboarding processes are fully automated and based on clear, defined rules
Ensure automation follows legal and regulatory requirements (rules link to be added)
Guarantee offboarding decisions are justified, compliant, and user-friendly
Oversee refunds to offboarded users, ensuring they are processed within 32 days
Continuously improve offboarding procedures to minimize user impact and maximize efficiency
Monitor automation, spot gaps, and implement fixes quickly
Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are offboarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our offboarding operations, making sure the process is automated, compliant, and user-friendly 🚀
Take Ownership
Your mission is to protect good users while ensuring that unverified or non-compliant users are offboarded with accuracy and transparency 🔎 As our Offboarding Agent in User Quality, you will:
Make sure offboarding processes are fully automated and based on clear, defined rules
Ensure automation follows legal and regulatory requirements (rules link to be added)
Guarantee offboarding decisions are justified, compliant, and user-friendly
Oversee refunds to offboarded users, ensuring they are processed within 32 days
Continuously improve offboarding procedures to minimize user impact and maximize efficiency
Monitor automation, spot gaps, and implement fixes quickly
This challenge is perfect for you if
You are:
Familiar with compliance, offboarding, and regulatory processes in banking 📕
Analytical and detail-oriented, with strong problem-solving skills 👩🏻💻
Comfortable working with automation flows and improving processes
Ethical and user-focused, always ensuring genuine users feel safe and respected 🌱
A quick and clear communicator in English 💬
Available for a minimum of 32 hours a week 🕣
