Ready to get shit done?
At bunq, we're redefining how people experience financial freedom. As our Junior CRM Specialist, you will be the voice that guides our Tricount users, ensuring they feel supported, organized, and confident. You will own the design and execution of our user communications, transforming complex processes into clear, timely, and personalized messages that make managing group expenses effortless.
Curious to learn more about Tricount? Check it out here: https://tricount.com/
Take ownership
Proactively identifying gaps in our customer support processes and designing effective mitigations to prevent recurring issues. 🕵️♀️
Independently working with data in Looker to build dashboards and extract actionable insights, backing your improvement ideas with solid evidence. 📊
Leveraging AI in your approach to boost the efficiency and expertise of our support agents, ensuring our users receive consistently high-quality support.
Guiding our quality improvements with a customer-first mindset, using empathy and a passion for service excellence to shape a support experience that builds lasting trust.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
This challenge is perfect for you if
You have a background in customer support, customer service, or hospitality (e.g., horeca), with a deep understanding of customer-facing operations and service ownership principles.
You are highly confident in data analysis, with proven experience using Looker to create dashboards and translate data into tangible process improvements.
You are efficient in working with AI and can identify practical ways to leverage it to improve support quality.
You are a proactive problem-solver, driven to independently identify issues and champion solutions from idea to implementation.
You have excellent communication skills and can collaborate effectively to raise the quality bar for our entire support team. 🗨️
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues, who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
