Ready to get shit done?
As Transaction Reviews Team Lead, your mission is to stop fraud before it happens, let genuine payments flow instantly, and protect our users without slowing them down. Why this matters:
At bunq, we make life easy. That means every payment should be fast, safe, and stress-free. When something looks off, users count on us to act fast — with precision, clarity, and care.
You’ll lead a team of transaction review agents that while ensuring we’re always one step ahead without compromising the user experience.
Take ownership
Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly
Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe
Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements
You’ll thrive in our environment if this sounds like you:
Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low
You’re familiar with AI and machine learning models, and you know how to leverage them to streamline processes and enhance accuracy
You know how to handle escalations and user inquiries efficiently, ensuring swift resolution with solutions for long-term impact
You’re passionate about working in a data-driven environment
This challenge is perfect for you if
You're fluent in English
You’re familiar withtransaction monitoring, compliance regulations, and have experience managing operational processes
You’ve successfully led a team before and know how to inspire and influence your team to achieve their best
You understand compliance standards and regulatory requirements, enabling you to ensure adherence while improving how things are done
You can develop realistic schedules and operational plans to tackle backlogs while maintaining high quality and accuracy
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
