Head of Retention

Hybrid

Amsterdam

/

Sofia

/

Rotterdam

Leadership

Ready to get shit done?

As Head of Retention, you take full ownership of Eva’s engagement and loyalty. You ensures that every interaction with bunq is relevant, valuable, and personalized to her life stage and behavior.


Take ownership

  • Understand & act on behavior: Monitor how often and why Eva uses the app—recognize loyalty, and respond quickly if she’s slipping away.

  • Guide discovery: Help Eva find the features she’ll love most—those that truly fit her needs and make her fall in love with bunq.

  • Continuously improve: Use real behavioral insights to remove friction, personalize communication, and evolve her experience over time.


As Head of Retention, you take full ownership of Eva’s engagement and loyalty. You ensures that every interaction with bunq is relevant, valuable, and personalized to her life stage and behavior.


Take ownership

  • Understand & act on behavior: Monitor how often and why Eva uses the app—recognize loyalty, and respond quickly if she’s slipping away.

  • Guide discovery: Help Eva find the features she’ll love most—those that truly fit her needs and make her fall in love with bunq.

  • Continuously improve: Use real behavioral insights to remove friction, personalize communication, and evolve her experience over time.


As Head of Retention, you take full ownership of Eva’s engagement and loyalty. You ensures that every interaction with bunq is relevant, valuable, and personalized to her life stage and behavior.


Take ownership

  • Understand & act on behavior: Monitor how often and why Eva uses the app—recognize loyalty, and respond quickly if she’s slipping away.

  • Guide discovery: Help Eva find the features she’ll love most—those that truly fit her needs and make her fall in love with bunq.

  • Continuously improve: Use real behavioral insights to remove friction, personalize communication, and evolve her experience over time.


This challenge is perfect for you if

  • Deep expertise in activation and retention marketing, including lifecycle strategy, churn reduction, and personalized communication flows.

  • Proven experience leading cross-functional teams (product, data, marketing, and engineering) to execute user engagement strategies.

  • Strong track record of integrating AI into marketing workflows, using it to drive personalization, automation, and optimization of the user journey.



Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

$ Gross annual salary between €100,000 and 105,000 in Amsterdam / Rotterdam

$ Gross annual salary between lev101,358 and lev106,653 in Sofia

🎯 Profit sharing based on the impact you make and bunq's performance

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

📚 We support growth with bunq Academy and €1,500 annual learning budget

🚴 A massive discount with Urban Sports for your wellbeing

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

💰 An optional pension plan with monthly contribution from bunq

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style


Hybrid

Amsterdam

/

Sofia

/

Rotterdam

Leadership

0

hours per week

Hybrid

Amsterdam

/

Sofia

/

Rotterdam

Leadership

0

hours per week

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.