Hybrid
Sofia
лв
3,191
per
month
25
-
40
hours per week
2070248
I want to test Neurolytics
Here's what you'll need to take care of in your day to day.
Point of Contact
Serve as the first point of contact for any user calling our SOS Hotline.
Empathetic Resolution Delivery
Deliver a top notch customer experience by understanding our user's needs and issue, to provide them with a resolution in the most empathetic way.
Process Mastery
Stay up to date with our processes and master them to help our users as efficiently as you can.
Cross-Departmental Collaboration
Collaborate with operational teams, contributing to constantly improve our user's satisfaction and quality of service.
AI Tools Utilization
Make use of our internal AI tools to streamline your work and focus on what truly matters.
This challenge is perfect for you if
You speak English on a near-native or professional level
You're familiar with urgent support roles
You have strong and prompt problem solving skills
You excel at time management & handling urgent cases
Bonus points if you're familiar with call centre roles
You have a curiosity for AI and are eager to learn
You're available to occasionally cover morning and evening shifts during weekdays and weekends
What’s in it
for you?
At bunq, we expect a lot from our team, but we make sure to give back just as much. We believe hard work should be recognized and rewarded.
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
📚 Accelerate your career growth with our learning budget
🚌 Commute expenses covered whether it’s bike, bus or car
🍪 Coffee, lunch and snacks at the office with vegan options
⚕️ Private health insurance, just in case
🚴♀️ Stay fit & healthy with a Multisport gym card
🚀 And much, much more.
Finding the right fit is a two-way street. At bunq, while we do expect commitment and excellence, we make sure to give you back just as much.
Before you apply, have a look at the Our Culture, Our People, and Our Story pages. See if our workplace aligns with who you are as a person—we want you to thrive and genuinely find joy in your role at bunq.
Our Working Model
Our working model provides you freedom to work remotely while staying connected with your team.
Hybrid Work Model
Hybrid work setup that only requires you to be at the office on day shifts from Monday to Friday—you can stay home when working evenings and weekends.
Remote Work Credits
Our digital nomad program allows you to work remotely 1 week per quarter after 1 year of employment and 3 weeks per quarter after 2 years.
Carousel
Meeting coworkers from other offices is paramount. That’s why we offer our top performers a chance to win one trip per year to work out of any of our offices.
Parties &
Events
At bunq, our rituals are more than just events—they're a big part of our culture. They keep us connected and motivated.
These gatherings and celebrations help us bond, celebrate successes, and align as a team, all while having a great time.
bunq Weekend
bunq weekend is THE event of the year. We fly in bunqers from all across the globe for one awesome weekend of team building activities, games, parties and so much more.
Friday Weeklies
Friday weeklies are crucial to our culture. They’re an opportunity for everyone to come together, share updates, and align on the company's goals and objectives—all while having a few drinks and sharing some laughs.
bunq Updates
bunq Updates are not only a way for us to let the public know the new products we’re launching, it’s also a way for us to ensure we remain innovative and highlight our team’s hard work and creative spirit.
Office Parties
bunq parties are more than just fun events. They’re a testament to our strong community spirit and commitment to fostering a positive and inclusive environment. It's also a chance to appreciate and recognize hard work.
Hackathon
Hackathons are our way to engage with the tech community, allowing us to stay connected to our engineering roots. It gives us a fresh set of eyes into different way we can bring our product to the next level.
