Hybrid
Istanbul
€
1,794
per
month
40
hours per week
2070248
I want to test Neurolytics
Here's what you'll need to take care of in your day to day.
Deliver Empathetic, High-Quality Support
Deliver thoughtful, reliable assistance so users always feel heard, understood, and supported throughout their payment experience.
Lead the Resolution of Complex Issues
Take ownership of payment escalations by investigating thoroughly, collaborating with the right teams, and ensuring timely, accurate outcomes.
Act Swiftly on Urgent SOS Cases
Act swiftly on SOS (emergency) conversations to reassure users in distress and resolve critical issues without delay.
Maintain Clear and Transparent Communication
Keep users informed with clear updates and follow-through, creating a trustworthy and seamless support experience.
This challenge is perfect for you if
You speak English fluently and have strong communication skills, while showing empathy
You're a problem solving enthusiast, and can prioritize your work when needed
You've worked in a user-facing role and know how to handle issues with empathy, clarity, and professionalism
You’re comfortable working with data — spotting patterns and drawing insight o make smart decisions
You thrill at leading thorough investigations, using your attention to detail for efficient resolution
Familiar with the banking sector, and terms like KYC, KYB, compliance operations (good to have)
What’s in it
for you?
At bunq, we expect a lot from our team, but we make sure to give back just as much. We believe hard work should be recognized and rewarded.
🤟 Great, international colleagues who share your mindset
💸 Monthly contributions to your phone and internet bills
📚 Accelerate your career growth with a €1500 learning budget
🚌 Commute expenses covered whether it’s bike, bus or car
🍪 Coffee, lunch and snacks at the office with vegan options
⚕️ Private health insurance, just in case
🚴♀️ Stay fit & healthy with a Multisport gym card
🚀 And much, much more.
Finding the right fit is a two-way street. At bunq, while we do expect commitment and excellence, we make sure to give you back just as much.
Before you apply, have a look at the Our Culture, Our People, and Our Story pages. See if our workplace aligns with who you are as a person—we want you to thrive and genuinely find joy in your role at bunq.
Our Working Model
Our working model provides you freedom to work remotely while staying connected with your team.
Parties &
Events
At bunq, our rituals are more than just events—they're a big part of our culture. They keep us connected and motivated.
These gatherings and celebrations help us bond, celebrate successes, and align as a team, all while having a great time.
bunq Weekend
bunq weekend is THE event of the year. We fly in bunqers from all across the globe for one awesome weekend of team building activities, games, parties and so much more.
Friday Weeklies
Friday weeklies are crucial to our culture. They’re an opportunity for everyone to come together, share updates, and align on the company's goals and objectives—all while having a few drinks and sharing some laughs.
bunq Updates
bunq Updates are not only a way for us to let the public know the new products we’re launching, it’s also a way for us to ensure we remain innovative and highlight our team’s hard work and creative spirit.
Office Parties
bunq parties are more than just fun events. They’re a testament to our strong community spirit and commitment to fostering a positive and inclusive environment. It's also a chance to appreciate and recognize hard work.
Hackathon
Hackathons are our way to engage with the tech community, allowing us to stay connected to our engineering roots. It gives us a fresh set of eyes into different way we can bring our product to the next level.
