Ready to get shit done?
At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away 🏦
Take ownership
As our User Verification Team Lead, you will:
Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait.
Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team.
Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement 🚀
You’ll thrive in our environment if this sounds like you:
You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations.
You're a structured thinker who can make decisions independently and confidently.
You're tenacious and relentless, you don't stop until the job is done and our users are happy.
You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter 🧠
This challenge is perfect for you if
You're fluent in English.
You have proven skills in leading a team of User Verification Agents.
You have a good knowledge of performance management and coaching, and you love helping your team grow.
You have a deep understanding of KYC, KYB, and EDD.
You possess excellent communication skills and can inspire your team to achieve their best 💪
