Ready to get shit done?
This challenge is perfect for you if
Take ownership:
As a User Verification Team Lead, you’ll take charge of leading our onboarding agents to deliver speed, clarity, and care — every time.
Your key responsibilities:
Lead, coach, and grow a team of onboarding agents who review personal and business approvals.
Drive high performance with clear goals, structured processes, and a culture of accountability.
Maintain our gold standard of speed — personal accounts verified within a day, business accounts in 5 minutes or less.
Balance empathy with compliance — support honest users, stop dishonest ones.
What you’ll work on right away:
→ Clear the personal approval backlog while maintaining fast and accurate verifications.
→ Improve processes using AI to increase speed and reduce manual work.
→ Set clear performance metrics and run coaching sessions to help agents excel.
Do you have what it takes?
Proven leadership experience in User Verification or KYC/KYB environments — you’ve led teams and delivered results.
Deep knowledge of KYC, KYB, and EDD — you know what good looks like and how to get there.
Strong coaching and performance management skills — you build teams that thrive.
High emotional intelligence — you lead with empathy and empower your team to do the same.
Structured and decisive — you bring clarity, set direction, and take action.
Tenacious and relentless — you don’t stop until the job is done.
Comfortable using AI to improve speed and simplify processes.
