Support Experience Guide

Hybrid

Istanbul

1,588

per

month

Support & Operations

Ready to get shit done?

As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy.  You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

 If needed, you don't refrain from stepping in the spotlight, assisting our users directly over chat/emails mostly, or occasionally over the phone; whenever there’s something that just needs human eyes — you’re there 💪

Take ownership:

  • Ensure our users feel supported, understood, and never left behind

  • Contribute to improve our AI tool by fine-tuning its responses

  • Guide our AI in every interaction into becoming smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy.  You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

 If needed, you don't refrain from stepping in the spotlight, assisting our users directly over chat/emails mostly, or occasionally over the phone; whenever there’s something that just needs human eyes — you’re there 💪

Take ownership:

  • Ensure our users feel supported, understood, and never left behind

  • Contribute to improve our AI tool by fine-tuning its responses

  • Guide our AI in every interaction into becoming smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy.  You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

 If needed, you don't refrain from stepping in the spotlight, assisting our users directly over chat/emails mostly, or occasionally over the phone; whenever there’s something that just needs human eyes — you’re there 💪

Take ownership:

  • Ensure our users feel supported, understood, and never left behind

  • Contribute to improve our AI tool by fine-tuning its responses

  • Guide our AI in every interaction into becoming smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

This challenge is perfect for you if

You'll thrive in our environment if this sounds like you

  • You’re naturally curious and always looking to improve how things work.

  • You stay calm when things get hectic, and bring a positive, solution-driven mindset.

  • You’re the kind of person others rely on, steady, thoughtful, and proactive.

Requirements:

  • You're fluent in English

  • You’re excited and confident using AI tools and know how to write prompts that get great results

  • You have strong judgment and can adapt quickly to different situations

  • You're trustworthy, as much in your way of working as you are as an individual

  • You can work independently, take ownership, and know when to act or ask

  • You're available to cover morning and evening shifts during weekdays and weekends (occasionally)


Your space to perform


We give you the space and the tools you need to succeed 💪

🤟 Join forces with great colleagues across the globe to revolutionise banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary of €1,588

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!


Hybrid

Istanbul

1,588

per

month

Support & Operations

24

-

40

hours per week

Hybrid

Istanbul

1,588

per

month

Support & Operations

24

-

40

hours per week

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.