Support Experience Guide

Hybrid

Sofia

лв

3,035

per

month

Support & Operations

Ready to get shit done?


As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy. You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

If needed, you don't refrain from stepping into the spotlight, assisting our users directly over chat and email or occasionally over the phone. Whenever there’s something that just needs human eyes — you’re there 💪



Take ownership:

  • Ensure our users feel supported, understood and never left behind by focusing on what truly matters

  • Contribute to the improvement of our AI tool by fine-tuning its responses

  • Guide our AI in every interaction to allow it to become smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

You'll thrive in our environment if this sounds like you:

  • You’re naturally curious and always looking to improve how things work

  • You stay calm when things get hectic and bring a positive, solution-driven mindset

  • You’re the kind of person others rely on - steady, thoughtful, and proactive


As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy. You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

If needed, you don't refrain from stepping into the spotlight, assisting our users directly over chat and email or occasionally over the phone. Whenever there’s something that just needs human eyes — you’re there 💪



Take ownership:

  • Ensure our users feel supported, understood and never left behind by focusing on what truly matters

  • Contribute to the improvement of our AI tool by fine-tuning its responses

  • Guide our AI in every interaction to allow it to become smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

You'll thrive in our environment if this sounds like you:

  • You’re naturally curious and always looking to improve how things work

  • You stay calm when things get hectic and bring a positive, solution-driven mindset

  • You’re the kind of person others rely on - steady, thoughtful, and proactive


As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy. You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

If needed, you don't refrain from stepping into the spotlight, assisting our users directly over chat and email or occasionally over the phone. Whenever there’s something that just needs human eyes — you’re there 💪



Take ownership:

  • Ensure our users feel supported, understood and never left behind by focusing on what truly matters

  • Contribute to the improvement of our AI tool by fine-tuning its responses

  • Guide our AI in every interaction to allow it to become smarter

  • Drive solutions for the underlying issues that push our users to reach out to support

You'll thrive in our environment if this sounds like you:

  • You’re naturally curious and always looking to improve how things work

  • You stay calm when things get hectic and bring a positive, solution-driven mindset

  • You’re the kind of person others rely on - steady, thoughtful, and proactive

This challenge is perfect for you if

  • You speak English on a near-native or professional level 

  • You’re excited and confident about using AI tools and know how to write prompts that get great results

  • You can listen, investigate and pinpoint the source of the problem. Then fix it!

  • You love to interpret patterns and data

  • You have strong judgement skills and can adapt quickly to different situations

  • You can work independently, take ownership, and know when to act or ask

  • You're available to cover morning and evening shifts during weekdays and weekends (occasionally), and about 2-3 night shifts (22:00 to 06:00) per month

Your space to perform:

We give you the space and the tools you need to succeed 💪

$ A competitive base monthly gross salary of BGN3,035 and a monthly operational bonus

🤟 Great, international colleagues who share your mindset

🌟 Make lasting impact by working on complex & exciting challenges

📚 We support growth with bunq Academy and an annual learning budget of €1500

💸 Monthly contributions to your phone and internet bills

💻 A MacBook to keep with you while you're with us

👩‍💻 Hybrid setup of working (office presence is only requested Monday to Friday on day shifts) & Digital Nomad perks over time

🌃 Remote evening and night shifts

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (although we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ A fully covered Multisport gym card for your health and well-being

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!

Hybrid

Sofia

лв

3,035

per

month

Support & Operations

25

-

40

hours per week

Hybrid

Sofia

лв

3,035

per

month

Support & Operations

25

-

40

hours per week

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

How we hire

Curious how our hiring process works? Here’s what to expect before you land your dream role.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Life at bunq

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks.

Our story

Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector.

Our culture

Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Our people

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.