Ready to get shit done?
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨
Take Ownership:
Ensure our users feel supported, understood, and never left behind.
Drive radical solutions for the underlying issues that push our users to reach out to support.
Guide our AI in every interaction into becoming smarter.
This challenge is perfect for you if
You’re naturally curious and always looking to improve how things work.
You stay calm when things get hectic, and bring a positive, solution-driven mindset.
You’re the kind of person others rely on, steady, thoughtful, and proactive.
You are fully comfortable working in English.
You're available to cover morning and evening shifts during weekdays and weekends (occasionally)
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up 🌈
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionise banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
💻 A Macbook to keep with you while you're with us
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
🍪 Lunch and snacks at the office, vegan options included
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
