Ready to get shit done?
At bunq, we're redefining how people experience financial freedom. As a Quality Analyst User Quality, you’ll ensure that our transaction review processes are fast, accurate, and seamless — so our users always enjoy stress-free banking. You’ll turn quality from a checklist into a strategic engine that protects our users while enabling operational excellence 🌟
Take Ownership
As a Quality Analyst User Quality, you will:
Take ownership of quality checks for operational tasks like legal account restrictions, blocked users, and transaction reviews.
Spot process gaps and fix them with simple, effective, data-driven solutions ✍️
Leverage AI to speed up checks and improve accuracy across our quality processes 🤖
Keep the user’s perspective at the center, ensuring a smooth and secure experience every time ✨
This challenge is perfect for you if
You have experience with compliance tasks such as legal account restrictions, blocked users, or transaction reviews.
You’re confident working with data and can use Looker dashboards to find insights.
You easily spot process gaps and know how to create smart solutions.
You’re comfortable using AI tools to improve quality and automate routine checks.
You communicate clearly in English and work well with a global team 🌐
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
