Ready to get shit done?
At bunq, we're redefining how people experience financial freedom. As our Quality Fraud & User (Re-)Review Specialist, you will be the guardian of our users' trust. You'll ensure bunq remains a safe and secure banking environment while delivering a seamless, stress-free experience. You will own the quality and efficiency of our fraud prevention and user review processes, making sure our users feel supported and understood.
Take ownership:
Owning the quality control for our fraud detection and user (re-)review processes, ensuring a secure, compliant, and user-centric experience by conducting prompt, empathetic, and high-quality reviews. 🛡️
Leveraging data analytics and AI to investigate fraud patterns, enhance detection accuracy, and provide insights that continuously improve our operational processes and systems. 🤖
Upholding regulatory excellence by ensuring all processes are compliant with AML standards, and collaborating with cross-functional teams to create a seamless user experience that balances security with convenience. ✅
This challenge is perfect for you if
This challenge is perfect for you if
You have an intermediate to expert understanding of regulatory compliance processes and proven skills in Anti-Money Laundering (AML) operations.
You possess strong data analytics skills, with the ability to apply statistical methods to identify trends and inform decisions.
You are proficient in utilizing and enhancing AI tools for operational efficiency and accuracy.
You have excellent written and verbal communication skills in English. 🗨️
You have a user-centric mindset and are driven to create a banking experience where security and convenience go hand-in-hand. 💡
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed:
🤟 Great, international colleagues, who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
