As our Collections Expert, you’ll own credit card collections end to end, from the first missed payment to a fair outcome for our Evas. Automation handles the first contact, and people step in from Day 30.

• 📋 Make sure certified Support Adams offer standard payment plans correctly, and escalate non-standard cases to the Product Owner Lending

• 💬 Set the tone for every outreach, so it stays empathetic, clear, and compliant, especially for vulnerable Evas

• 🤖 Build AI-powered automation that scales our outreach, with a human in the loop where judgment matters

• 📊 Track delinquency, recovery, and outreach results, and turn what you find into process improvements

• ⚖️ Keep every step compliant and fair, working closely with Legal and Risk

• 🔄 Run the handoff to our collections partner from Day 90, and make sure only cleared cases are referred

  
  

This challenge is perfect for you if ✨

• You have deep expertise in collections strategy and portfolio risk, and you can decide when the picture is unclear

• You stay calm and empathetic in stressful moments

• You know debt collection and consumer credit regulations in depth, and you can apply them in gray areas

• You analyze data and turn it into action

• You lead across teams and balance competing priorities

• You can oversee third parties and teams, and hold them to a high standard

• You design and build AI-powered solutions to improve how your team works

Your space to perform

We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (in the Netherlands)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq (in the Netherlands)
⚕️ Private health insurance, just in case (in Turkey or Bulgaria)
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)
🍻 Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.

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