Workforce Management Analyst

We promise our users a safe and hassle-free banking experience all the way; when they reach out to us, they expect a prompt and accurate reply 🌈 As a Workforce Management Analyst, your challenge is to understand when and how often our users will reach out to Support, so you can schedule our workforce accordingly with the help of a data-backed capacity planning, ensuring our users receive the help they need within the timeframe they expect 🌈

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Schedule our workforce to meet our user's needs at all times 
• Use your research and analytic skills to fine-tune our workforce management
• Be on the look out for trends and patterns and make timely decisions when needed
• Coordinate and communicate with other teams to keep on optimizing performance

• You speak English fluently and can effectively communicate with a wide range of stakeholders
• You can put your problem solving skills to work to come up with efficient solutions
• Planning, organising and prioritising holds no secret to you
• Data is (one of) your passion and you're proficient in data analysis tool

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary between €1,791 - €2,117

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!