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Workforce Management Analyst

  • Sofia
BGN 42,359 - BGN 52,444 per yearSupport & Operations

Ready to Get Shit Done?

We promise our users a safe and hassle-free banking experience all the way; when they reach out to us, they expect a prompt and accurate reply 🌈 As a Workforce Management Analyst, your challenge is to understand when and how often our users will reach out to Support, so you can schedule our workforce accordingly with the help of a data-backed capacity planning, ensuring our users receive the help they need within the timeframe they expect 🌈

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

  • Schedule our workforce to meet our user's needs at all times 
  • Use your research and analytic skills to fine-tune our workforce management
  • Be on the look out for trends and patterns and make timely decisions when needed
  • Coordinate and communicate with other teams to keep on optimizing performance

This challenge is perfect for you if

  • You speak English fluently and can effectively communicate with a wide range of stakeholders
  • You can put your problem solving skills to work to come up with efficient solutions
  • Planning, organising and prioritising holds no secret to you
  • Data is (one of) your passion and you're proficient in data analysis tool

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!

  • Sofia
BGN 42,359 - BGN 52,444 per year
Support & Operations


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  • Sofia
BGN 42,359 - BGN 52,444 per year
Support & Operations

Good to know

Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.