Superguides Trainer
Hybrid- Sofia
BGN 42,359 - BGN 52,444 per yearSupport & Operations
Ready to Get Shit Done?
We promise our users a safe and hassle-free banking experience: when they have any questions or problems, they expect Superguides to provide them with a quick, complete, trustworthy and pleasant answer 🚀 As a Superguides Trainer, your challenge is to make sure all Superguides have the skills to make that happen 🌈
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
- Create, design, update and overall maintain training materials
- Engage learners in training sessions, both in classrooms and virtual settings
- Provide constructive feedback to Superguides to help them grow
- Coordinate with other operational teams to ensure the continuity of our Support quality
This challenge is perfect for you if
You have excellent communication and presentation skills, and can communicate effectively, while showing empathy
You're familiar with Support and Operations, and are able to collect information to deliver it in the most didactic way
Your attention to detail allows you to continuously identify knowledge gaps and resolve them to deliver the best service
Planning, organising and performance monitoring holds no secret to you
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
- Sofia
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
