Support Experience Guide
- Hybrid
- İstanbul
- €1,588 per month
- Support & Operations
Ready to Get Shit Done?
If needed, you don't refrain from stepping in the spotlight, assisting our users directly over chat/emails mostly, or occasionally over the phone; whenever there’s something that just needs human eyes — you’re there 💪
Take ownership:
- Ensure our users feel supported, understood, and never left behind
- Contribute to improve our AI tool by fine-tuning its responses
- Guide our AI in every interaction into becoming smarter
- Drive solutions for the underlying issues that push our users to reach out to support
This challenge is perfect for you if
- You’re naturally curious and always looking to improve how things work.
- You stay calm when things get hectic, and bring a positive, solution-driven mindset.
- You’re the kind of person others rely on, steady, thoughtful, and proactive.
- You're fluent in English
- You’re excited and confident using AI tools and know how to write prompts that get great results
- You have strong judgment and can adapt quickly to different situations
- You're trustworthy, as much in your way of working as you are as an individual
- You can work independently, take ownership, and know when to act or ask
- You're available to cover morning and evening shifts during weekdays and weekends (occasionally)
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary of €1,588
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
or
- Istanbul
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq fit assessment takes approximately 20 minutes and includes 2 sections: a culture fit scan and a cognitive abilities test. If we match, we’ll move on to the next test where you'll get to prove your role-specific skills.
