Support Experience Guide

As a Support Experience Guide, you’re the expert behind the scenes — ensuring our AI assistant solves complex issues with speed, care, and empathy. You’re not just fixing problems: you’re building trust, one thoughtful solution at a time 🌈

If needed, you don't refrain from stepping into the spotlight, assisting our users directly over chat and email or occasionally over the phone. Whenever there’s something that just needs human eyes — you’re there 💪

Take ownership:

• Ensure our users feel supported, understood and never left behind by focusing on what truly matters
• Contribute to the improvement of our AI tool by fine-tuning its responses
• Guide our AI in every interaction to allow it to become smarter
• Drive solutions for the underlying issues that push our users to reach out to support

• You’re naturally curious and always looking to improve how things work
• You stay calm when things get hectic and bring a positive, solution-driven mindset
• You’re the kind of person others rely on - steady, thoughtful, and proactive

• You speak English on a near-native or professional level 
• You’re excited and confident about using AI tools and know how to write prompts that get great results
• You can listen, investigate and pinpoint the source of the problem. Then fix it!
• You love to interpret patterns and data
• You have strong judgement skills and can adapt quickly to different situations
• You can work independently, take ownership, and know when to act or ask
• You're available to cover morning and evening shifts during weekdays and weekends (occasionally), and about 2-3 night shifts (22:00 to 06:00) per month

Your space to perform

We give you the space and the tools you need to succeed 💪

＄ A competitive base monthly gross salary of BGN3,035 and a monthly operational bonus

🤟 Great, international colleagues who share your mindset

🌟 Make lasting impact by working on complex & exciting challenges

📚 We support growth with bunq Academy and an annual learning budget of €1500

💸 Monthly contributions to your phone and internet bills

💻 A MacBook to keep with you while you're with us

👩‍💻 Hybrid setup of working (office presence is only requested Monday to Friday on day shifts) & Digital Nomad perks over time

🌃 Remote evening and night shifts

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (although we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ A fully covered Multisport gym card for your health and well-being

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!