Fraud Hotline Specialist

Being a victim of fraud is an unpleasant experience. When our users report they’ve fallen victim to a scam, you’re there for them. You act as their guide through the process of filing reports and securing the funds they have lost, and you help them to recognize fraud so that they can feel safe again.

Take ownership

• Give immediate support to users that are a victim of fraud. Get an overview of what's happening and give users the support they need in this stressful situation. Help them secure their account and clearly explain what the next steps will be.

• Guide victims with ongoing fraud cases, helping them gather the right information to file a police report and support them with any follow up as needed.

• Help victims finalize their case and help them detect fraud in the future so that they will never again become a victim of fraud.

• You're a near-native English and Dutch speaker.

• You have outstanding communication skills, and you are empathetic even in stressful situations

• You’re a quick thinker, you can quickly get a grasp of what’s going on and you act swiftly

• You are analytical and well-organized

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive base gross salary of 2701€

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and dinner at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a massive discount with OneFit 

⚕️ bunq Pension - monthly contribution with BrightPensioen's individual plan with long-term benefits

🍻 Friday drinks, team events, and other celebrations - bunq style!