SOS Hotline Superguide - External

We promise our users a hassle free banking experience 🌈 In case they experience an urgent issue with their bunq account, they need reassurance with a quick & straightforward resolution, without back-and-forth messaging. As a SOS Hotline Superguide, your mission is to provide our users with the assistance they need when facing critical situations, over phone support, proving bunq always has their back when it counts most 🚀

Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Give immediate support to users that are a victim of fraud. Get an overview of what's happening and give users the support they need in this stressful situation. Help them secure their account and clearly explain what the next steps will be.

• Guide victims with ongoing fraud cases, helping them gather the right information to file a police report and support them with any follow up as needed.

• Help victims finalize their case and help them detect fraud in the future so that they will never again become a victim of fraud.

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  giving them the right solution in a timely way

• You speak English on a near-native or professional level
• You're familiar with urgent support roles and know how to deliver high-empathy service
  
• You have strong and prompt problem solving skills
• You excel at time management, especially for handling urgent cases
• Bonus points if you're familiar with call centre roles

Your space to perform

benefits - TBA