SOS Hotline Lead
- Hybrid
- Sofia
- BGN 5,058 - BGN 6,371 per month
- Support & Operations
Ready to Get Shit Done?
Our goal is to provide our users with a smooth and hassle-free banking experience, always 🌈 In case things don't go as planned and they encounter a high-impact or time-sensitive issue, we want them to be able to reach our SOS Hotline phone support whenever they need it to get their issue resolved in no time 🚀
As an SOS Hotline Lead, your challenge is to lead our team of SOS Hotline Support Agents to success, enabling them to understand our user's issues to solve them efficiently over the phone, while showing empathy so they know bunq's always got their back 💪
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
- Monitor your team's performance to define improvement areas
- Continuously guide and coach your team to drive them to their best result
- Lead by example, showcasing a can-do attitude and great empathy towards our users
- Coordinate with operational teams and other departments to ensure your team's success and meet our user's needs
This challenge is perfect for you if
- You know the ins and outs of leading a team of Support Agents, and have already been successful in leading one
- As such, you have a good knowledge of performance management and coaching
- You're familiar with call centre environments, ideally emergency-related
- You're fluent in English and can communicate effectively with different stakeholders
Your space to perform
＄ Salary between 5,058BGN - 6,371BGN and monthly operational bonus
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 A Multisport gym card for your health and wellbeing
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A Macbook to keep with you while you're with us
🍪 Lunch and snacks at the office
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
- Sofia
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
