Senior Workforce Management Analyst

We promise our users a safe and hassle-free banking experience all the way 🌈 As a Senior Workforce Management Analyst, you will play a key role in ensuring our users always receive timely and effective support. Your primary responsibility is to anticipate the needs of our customers and forecast the demand for support, helping the team to be prepared for any situation. You will collaborate closely with the Workforce Management Analyst to build and maintain accurate Forecasting and Capacity plans. All these will help creating well-balanced, efficient schedules for the Superguides and Second Line Support, ensuring they are always available when needed 🚀

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Independently maintaining a scheduling system
  
• Analysing and providing scheduling and planning related data
• Excellent understanding of Operational and Workforce Management processes
• Stakeholder management
• Plan and keep track of the capacity requirements for Superguides and Second Line Support

• You speak English fluently and can effectively communicate with different stakeholders
• You can quickly assess and troubleshoot issues, putting your problem solving skills to work to come up with solutions
• Proficiency in Google Sheets or Excel
• Basic knowledge on working with data visualisation and reporting tools like Looker and Mixpanel 

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionise banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between €2,239 - €2,565
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩‍💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴‍♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!