Second Line Support

Our main goal is to provide our users a seamless and stress-free banking journey; when things don't go as planned though, our Support team ensures we keep our promise to Make Life Easy 🌈 As a Second Line Support Agent, you'll join our forces in delivering excellent guidance on any issue that leads people to contact us, assisting our Superguides in their daily duties, while also monitoring Support operations, making sure we're Getting Shit Done for our users at all times 🚀

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Pick up the most complex cases and use your soft skills to deescalate them
  
• Serve as the point of contact for Support operations 
• Provide a top-notch service at all times when interacting with our users
• Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience

• You speak English fluently and have strong communication skills, while showing empathy
• You're a problem solving enthusiast, and showcase a fixer mentality
• Customer Support - preferably in IT - holds no secret to you
• You're tech-savy, or at the very least a tech-enthusiast

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary between BGN3,424 - BGN4,047

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!