Second Line Support
- Hybrid
- Sofia
- BGN 42,359 - BGN 52,444 per year
- Support & Operations
Ready to Get Shit Done?
Our main goal is to provide our users a seamless and stress-free banking journey; when things don't go as planned though, our Support team ensures we keep our promise to Make Life Easy 🌈 As a Second Line Support Agent, you'll join our forces in delivering excellent guidance on any issue that leads people to contact us, assisting our Superguides in their daily duties, while also monitoring Support operations, making sure we're Getting Shit Done for our users at all times 🚀
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
- Pick up the most complex cases and use your soft skills to deescalate them
- Serve as the point of contact for Support operations
- Provide a top-notch service at all times when interacting with our users
- Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience
This challenge is perfect for you if
- You speak English fluently and have strong communication skills, while showing empathy
- You're a problem solving enthusiast, and showcase a fixer mentality
- Customer Support - preferably in IT - holds no secret to you
- You're tech-savy, or at the very least a tech-enthusiast
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
- Sofia
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
