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Second Line PayOps Agent

  • Sofia
BGN 42,359 - BGN 52,444 per yearSupport & Operations

Ready to Get Shit Done?

We aim to provide our users with a seamless and stress-free banking journey, prioritizing adherence to legal standards while safeguarding their funds 💰 As a Second Line PayOps Agent, you'll join our forces in promptly resolving any of our user's payment issues (outgoing or incoming) and ensuring their protection in case of disputes with merchants.

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

  • Become a Sherlock Holmes for missing payments and close those cases
  • Help resolving card transactions disputes between users and merchants 
  • Provide a top-notch service at all times when interacting with our users
  • Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience

This challenge is perfect for you if

  • You speak English fluently and have strong communication skills, while showing empathy
  • You're a problem solving enthusiast, and can prioritize your work when needed
  • You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  • You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!

  • Sofia
BGN 42,359 - BGN 52,444 per year
Support & Operations


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  • Sofia
BGN 42,359 - BGN 52,444 per year
Support & Operations

Good to know

Your journey

How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.

What to expect from the tests

To kick off  your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.