Real Time Analyst
Hybrid- Sofia
BGN 42,359 - BGN 52,444 per yearSupport & Operations
Ready to Get Shit Done?
We promise our users a safe and hassle-free banking experience all the way 🌈 As a Real Time Analyst, your mission is to adjust our operational staffing levels to match demand, striving to minimize our user's waiting time. Next to that, you'll also help in managing workloads effectively in order to enhance the overall efficiency and effectiveness of our operational team 🚀
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
- Be on the look out for trends and patterns at all times, putting your research and analytic skills to work
- Analyse real time data and turn it into insights to constantly improve our performance and user experience
- Troubleshoot issues, and implement solutions in real-time to address unexpected challenges and maintain operational efficiency
- Coordinate with other teams and communicate on current performance metrics, staffing adjustments, and potential challenges
This challenge is perfect for you if
- You speak English fluently and can effectively communicate with different stakeholders
- You can quicly assess and troubleshoot issues, putting your problem solving skills to work to come up with solutions
- Planning, organising and prioritising holds no secret to you
- You're proficient in data analysis tools and can monitor real-time metrics and generate reports
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
- Sofia
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
