Quality Analyst Payment Operations
- Hybrid
- Sofia
- BGN 3,424 - BGN 3,891 per month
- Support & Operations
Ready to Get Shit Done?
We promise our users a smooth and hassle-free banking experience 🌈
Your mission as a Quality Analyst Payment Operations is to help our support team to grow by ensuring proper handling of payment-related issues our users might be facing, provide high-quality feedback of their work, as well as spot and implement structural fixes on a daily basis 🚀
Take ownership
Make Life Easy for our users by relying on data and taking a user-centric approach 🤝
Actively use your research and analytical skills to spot gaps and come up with solutions to fix them
Convert the data you collect into insights to constantly improve our quality process
Provide constructive and detailed feedback to our payment operations team on their daily tasks and help them grow
Collaborate with other teams to keep optimizing performance
This challenge is perfect for you if
You have knowledge of payments and payment operations
You can provide quality feedback
You can identify areas of improvement and suggest targeted coaching and/or training
You have a data analytics mindset
You can research and analyze data to come up with fact-based solutions
You speak English fluently
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between BGN3,424 - BGN3,891
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A MacBook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
