Quality Analyst Onboarding KYC
Hybrid- Sofia
BGN 42,359 - BGN 52,444 per yearSupport & Operations
Ready to Get Shit Done?
We promise our users they can open a bank account in 5mn, needless to say they rely on us for a hassle-free Onboarding 🌈 Your mission is to empower our Support Team to continuously grow in solving all onboarding-related issues our users might face, by providing them with feedback on the quality of their work, while implementing structural fix on repetitive gaps you'll spot
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
- Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience
- Turn the data you collect into insights that you can use to boost the quality of our Onboarding
- Provide constructive feedback to Support agents to help them grow
- Coordinate with training and other operational teams
This challenge is perfect for you if
- KYC and AML hold no secret to you
- You have a strong analytical mindset
- You can research and analyze data to come up with fact-based solutions
- You speak English fluently and have strong communication skills, while showing empathy
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Join forces with great colleagues across the globe to revolutionize banking
🌟 Make lasting impact by working on complex & exciting challenges
📚 Accelerate your career growth with bunq Academy and learning budgets
﹩ A competitive gross monthly base salary between BGN3,268 - BGN4,047
🎯 Bonus potential based on the impact you make
💸 Monthly contributions to your phone and internet bills
💻 A Macbook to keep with you while you're with us
👩💻 Working hybrid & earn Digital Nomad perks over time
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🍪 Lunch and snacks at the office, vegan options included
🚴♀️ Stay fit & healthy with a Multisport gym card
⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!
- Sofia
or
- Sofia
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together. Before we decide on making you an offer, you’ll get a chance to show your skills on your Get Shit Done day.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
