Quality Analyst Onboarding KYC

We promise our users they can open a bank account in 5min, needless to say they rely on us for a hassle-free Onboarding 🌈 Your mission is to empower our Support Team to continuously grow in solving all onboarding-related issues our users might face, by providing them with feedback on the quality of their work, while implementing structural fix on repetitive gaps you'll spot

Take ownership

Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝

• Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience

• Turn the data you collect into insights that you can use to boost the quality of our Onboarding

• Provide constructive feedback to Support agents to help them grow

• Coordinate with training and other operational teams

• KYC and AML hold no secret to you

• You have a strong analytical mindset

• You can research and analyze data to come up with fact-based solutions

• You speak English fluently and have strong communication skills, while showing empathy

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive gross monthly base salary between BGN3,424 - BGN4,047

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and snacks at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a Multisport gym card

⚕️ Private health insurance, just in case
🍻 Friday drinks, team events, and other celebrations - bunq style!