Quality Analyst Payment Operations
- Hybrid
- İstanbul
- €1,791 - €2,035 per month
- Support & Operations
Ready to Get Shit Done?
At bunq, we ensure seamless and accurate payment operations for our users. As a PayOps Quality Analyst, your mission is to uphold the highest standards in payment investigations and chargeback resolutions. You will play a crucial role in ensuring that users receive quick and precise decisions, minimizing unnecessary disruptions while maintaining compliance with payment guidelines.
Take Ownership
Make Life Easy for our users by relying on data and taking a user-centric approach 🤝
Actively use your research and analytical skills to spot gaps and come up with solutions to fix them
Convert the data you collect into insights to constantly improve our quality process
Provide constructive and detailed feedback to our payment operations team on their daily tasks and help them grow
Collaborate with other teams to keep optimizing performance
This challenge is perfect for you if
You have knowledge of payments and payment operations
You can provide quality feedback
You can identify areas of improvement and suggest targeted coaching and/or training
You have a data analytics mindset
You can research and analyze data to come up with fact-based solutions
You speak English fluently
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
＄A competitive base monthly gross salary between €1,791 - €2,035
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
or
- Istanbul
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
