Head of Onboarding

As the Head of Onboarding at bunq, you'll make a difference by improving conversions in the onboarding funnel, maximizing the amount of users we onboard by achieving our 5-minute onboarding for users. You will hold a pivotal role in defining our customer's onboarding journey, ensuring a smooth and efficient transition, while keeping the banking system safe. You have the power to set the tone of the initial interaction and positively impact user experience for Eva.

So, are you the person who can bridge the gap between product innovation and creating best-in-class customer experiences? Kick off your application and let’s explore if bunq is your perfect match 🚀

Take ownership
As a Head of Onboarding your main ownerships will include:

• Manage and lead cross-functional teams of up to 40 professionals across operations, product and KYC process.

• Design and continuously optimise our onboarding flow for private individuals and companies.

• Turn data into actionable insights that boost engagement during onboarding.

• Spearhead international expansion into new markets - within and outside EEA.

• Persuade and influence key stakeholders to endorse and implement user-focused & data-driven solutions.

• Continually reduce manual verification waiting times to ensure quicker user onboarding.

• Work diligently to meet the 5-minute promise for user onboarding.

• Constantly enhance strategies that will ultimately increase the verification rate.

• Possess deep expertise in KYC processes and innovative strategies to elevate the onboarding experience.

• Have a proven track record of building and managing high-performing teams of 20 or more professionals.

• Excel in planning, organizing, and influencing stakeholders through persuasive and strategic communication.

• Rely on data-driven insights to shape decisions that drive measurable improvements.

• Demonstrate a strong ability to design and continually optimize onboarding flows that enhance user experience.

• Communicate with clarity and confidence, ensuring seamless and effective conversations at all levels.

• Have hands-on experience in boosting conversion rates throughout onboarding funnels.

• Are skilled in streamlining processes to significantly reduce manual tasks and customer waiting times.

• Bring a robust understanding of methods to improve successful user onboarding, ensuring a secure and efficient onboarding journey.

  Your space to perform

＄ Monthly salary between:
🇳🇱 the Netherlands - €8,410 - €9,105
🇧🇬 Bulgaria - lev8,482 - lev9,183

🎯 Profit sharing based on the impact you make and bunq's performance

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴 A massive discount for your wellbeing with OneFit (for NL) and fully covered Multisport card (for BG)

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

💰 An optional pension plan with monthly contribution from bunq 🇳🇱

⚕️Private health insurance, just in case 🇧🇬

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style