KYC Team Lead

As the KYC Team Lead at bunq, you'll make a difference by improving conversions in the onboarding funnel, maximizing the amount of users we onboard by achieving our 5-minute onboarding for users. You will hold a pivotal role in defining our customer's onboarding journey, ensuring a smooth and efficient transition, while keeping the banking system safe. You have the power to set the tone of the initial interaction and positively impact user experience for Eva.

So, are you the person who can bridge the gap between product and creating best-in-class customer experiences? Kick off your application and let’s explore if bunq is your perfect match 🚀

Take ownership
As a KYC Team Lead your main ownerships will include:

• Manage and lead a dynamic team of up to 10 KYC professionals.

• Design onboarding flow and implement strategies to improve user experience for Eva.

• Turn data into actionable insights to boost sign-up started to account verification conversion rates.

• Persuade and influence key stakeholders to endorse and implement user-focused & data-driven solutions.

• Continually reduce manual approval waiting time to better our user experience.

• Work diligently to meet the 5-minute promise for user onboarding.

• Constantly enhance strategies that will ultimately increase the verification rate.

• Extensive knowledge of KYC processes and enhanced onboarding experience strategies.

• Seen success in building and leading a team of 10 or more.

• Demonstrated ability to plan, organize, persuade and influence.

• Proven track record of data-driven decision making.

• Strong ability to design and optimize the onboarding process to enhance user experience.

• Excellent communication skills with a knack for fluent and effective conversations.

• Prior experience in enhancing conversions in the onboarding funnel.

• Proven proficiency in reducing manual approval waiting time.

• A strong understanding of, and experience in, improving verification rates.

Your space to perform

＄ Monthly salary between:
🇳🇱 the Netherlands - €8,410 - €10,262
🇧🇬 Bulgaria - lev8,482 - lev10,350

🎯 Profit sharing based on the impact you make and bunq's performance

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴 A massive discount for your wellbeing with OneFit (for NL) and fully covered Multisport card (for BG)

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

💰 An optional pension plan with monthly contribution from bunq 🇳🇱

⚕️Private health insurance, just in case 🇧🇬

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style