Ready to get shit done?
As Head of Quality, you’ll take full ownership of building the systems, teams, and automations that guarantee excellence across every customer touchpoint — proactively solving issues before they ever reach our users.
Take Ownership:
Translate bunq’s vision into scalable operational excellence — designing and executing strategies that make “Make Life Easy” real for every user.
Continuously assess and enhance process quality, compliance accuracy, and user satisfaction across all channels.
Build and lead a high-performing team that upholds zero-defect standards in operations, compliance, and customer support.
Embed an AI-native mindset — using automation and intelligent systems to prevent errors, reduce manual work, and elevate customer experience.
Set clear quality metrics and feedback loops that drive continuous improvement and accountability across the organization.
