SOS Hotline Superguide - External
- Hybrid
- Amsterdam
- Rotterdam
+1 more- Support & Operations
Ready to Get Shit Done?
We promise our users a hassle free banking experience; In case they experience an urgent issue with their bunq account, they need reassurance with a quick & straightforward resolution and be sure bunq always has their back when it counts most 🌈 As a SOS Hotline Superguide, your mission is to provide our users with the empathetic and efficient assistance they need when they reach out to our SOS Hotline, resolving their issues in no time 🚀
Take ownership
Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
Serve as the first point of contact for any user calling our SOS Hotline
Deliver a top notch customer experience by understanding our user's needs and issue, to provide them with a resolution in the most empathetic way
Stay up to date with our processes and master them to help our users as efficiently as you can
Collaborate with operational teams, contributing to improve our user's satisfaction
This challenge is perfect for you if
- You speak English on a near-native or professional level
- You're familiar with urgent support roles and know how to deliver high-empathy service
- You have strong and prompt problem solving skills
- You excel at time management, especially for handling urgent cases
- Bonus points if you're familiar with call centre roles
- You're available to cover morning, evening or night shifts during weekdays and weekends
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup - Once you've completed a first week at the office, you're free to work from home or from or Amsterdam/Rotterdam office anytime you want
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
🌈 The opportunity to join us internally once the 6 months term ended based on your performance
🍻 Friday drinks - bunq style
or
- Amsterdam
- Rotterdam
Thank you!
Your submission has been received, we'll send you an email shortly. Good luck 💪
Good to know
Your journey
How do you become a bunqer? It all starts with a few quick tests that allow us to determine if bunq is a fit for you. If the results show that we’re a match on these fronts, we take it a step further and explore specific roles together.
What to expect from the tests
To kick off your application, we’ll first help you check if bunq is the right environment for you to succeed. Our bunq assessment takes approximately 30 minutes and includes 2 tests: an abstract reasoning test and a personality test (MBTI). If we match here, we’ll move on to the next test - this is related to your skills, and differs per role.
